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Level 7

Activation Problem

Hi, I have a problem.

I purchased an Antivirus Plus 2011, installed it and activated it with no problem.

Unfortunately, my computer hard disk got a problem and I was obliged to change it. When I tried to

reinstall my antivirus on the new disk the activation phase does not pass (The obtained message said that I have to buy a new license).

Is there any way to fix this trouble.


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2 Replies
Level 12

Re: Activation Problem

  • Open a web browser and go to
  • Click My Account in the upper right corner.
  • Select the My Account option.
  • Enter your McAfee user account and password.
  • If you want your browser to remember your passwod ensure that the Remember Me option is selected.
  • Click Log In.
  • Under the My Protection Products section, select the subscription from which you would like a license released.


  • This will take you to the list of machines currently being protected by McAfee.
  • Find the computer you want to deactivate and click the Deactivate button to the right.


  • Now you may try to activate McAfee.

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Level 7

Re: Activation Problem

Many thanks. My activation succeeded at last.

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