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Hence
Level 7

Action Required-Not Protected (fix botton dose nothing)

The pc is a Dell, os is XP service pack 3.
I have McAFee Security Center open. It has a yellow icon with "!" and says "Am I Protected? No Part of your protection must be fixed. Click FIX now.
When I do that gives me the fixing then restors the box and give me a icon with a red "X" then I go a click fix agin and it gose back to the yellow icon.

The message for Attention is only on "Computer & Files" and "E-Mail & IM".
There is no other McAFee vers, software or other 3ed party antivires on this pc. I have also checked all the programs files to see if there are any other remaining files there.

I have found other articles in fourms such as:
http://forums.mcafeehelp.com/showthread.php?t=206849
but is over a year old. So I don't know if the solution would work.

From what I thought it might be is an up-date problem with in McAFee. But there is always I could uninstall and reinstall McAFee but other then that I don't know how to fix this issue.

Thank you for your "Attention" on this topic.
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38 Replies
tmongiello
Level 7

RE: Action Required-Not Protected (fix botton dose nothing)

Had the same issue. I got mine fixed. See my post in the thread next to this one:

http://community.mcafee.com/showthread.php?p=550906#post550906

T
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teamcraig
Level 7

Unprotected "Fix" Not Working - Problem Solved

I also was successful by moving the DAT files out of their folder and trying "Fix" again. I spent the entire day trouble shooting, online chatting and nothing else worked. Removed the DAT files located in the folder labeled McAfee/VirusScan/DAT/5524.0/ Ran the "Fix" button again and it create a new folder 5533.0 complete with updated DAT files.
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daviat
Level 7

Unsuccessful in this fix

Hi all . . .

I too have the problem that has been going on with Mcafee lately. I went in and deleted the DAT folder and tried to update but it caused Macaffe to pop in a red "X" instead of the yellow exclamation mark as I seem to have. I could not update it. So I brought the folder back and deleted just the contents but that was no go too, no updates and the big red "X". This error occured a few days ago and from what I am reading around the internet it is being suffered by many people. Any other ideas or fixes out there?

The message for Attention is only on "Computer & Files", "Parental Controls", and "E-Mail & IM".

I have verified my subscription. Using Mcafee only because it came with my Gateway computer. Never had these problems with other AV programs. Could this be a bug in an update at Mcafee?

thanks,
Daniel
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Peacekeeper
Level 20

RE: Unsuccessful in this fix

Hence and daviat what version where you at 8 or 9. dell is rolling out 9 to selected users and your dat erasure might have got you the new version. The issue is supposed to be finally fixed soon.
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daviat
Level 7

RE: Unsuccessful in this fix

I have version 9 on a gateway. Does Mcafee know about this problem and will the programs fix themselves? I cannot update for the fix.

thanks,
Daniel
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Peacekeeper
Level 20

RE: Unsuccessful in this fix

Believe me mcafee knows we and the posters here have been chasing for a fix for ages . Sigh must be hard to fix . Anyway I have been told a fix will be put to the beta testing sometime soon. Also the next version will not have the issue due to it, that is Security centre being a completely different program from today's version.

In 9 the issue is an annoyance not a big issue as far as I see. I have update warn me before updating so I can choose when to update and fix the issue.
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daviat
Level 7

RE: Unsuccessful in this fix

Thanks Peacekeeper,

Problem is that my computer is now open for virus attack and I will need to drop McAfee for another program asap. I was hoping for a fix soon but it looks like I can't wait.

Daniel
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Peacekeeper
Level 20

RE: Unsuccessful in this fix

Er why is it open for attack set the update to download and warn me and then when the not protected happens click fix and 5 secs later it is. Or are you saying it is occurring at random withpot a download ?

I havn't been compromised with this version or previous and been using mcafee since version 4.

Will reask the beta team for an update.
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daviat
Level 7

RE: Unsuccessful in this fix

Because Mcafee is telling me the my is protection is compromised and I am not fully protected. I cannot update anything at the moment. Are you saying that the program still works for me even though I am getting the error and exclamation point icon? Let me know.

thanks,
Daniel
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