Hi, Pleas clarify, What is the version of operating system you use (Vista / XP)? Did you receive any kind of alert/advertisements or pop-ups in the computer? Post the DAT version and Engine version of McAfee Virus scan (Open Security center-click on about in the Right hand bottom panel-check the Build version and DAT version for McAfee Virus scan)? Steps: Ping the Downlaod.mcafee.com and post the IP address you get (Start-Run-type CMD- ping download.mcafee.com) Perform the McAfee Virtual Technician in both computer and post the session ID http://mvt.mcafee.com/mvt/default.asp
VirusScan: DAT Version: 5616.0000 and Engine Version: 5301.4018
Ping the downlaod.mcafee.com: Ping statistics for 127.0.0.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss) Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms
This may also happen if you’re computer is effected with Malware or Root-kits .we have to scan the computer for infection as we discussed in this thread you can Run the free versions (Malware) tool: http://www.malwarebytes.org/mbam.php clean anything it detected.