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trekker27
Level 7

2013 McAfee Total Protection Compatibility Issue

Hi,

I just tried to install my 2013 McAfee Total Protection on Windows 8.1

I bought htis last year and never used it. Now, I got my new computer and tried to install it. This is what I get.

"This program has compatibility issue"

Is this because of windows 8.1? or its for 2013?

Any assistance is appreciated. I don't want to waste my $49.95.

Thanks a lot! - Ronald

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exbrit
Level 21

Re: 2013 McAfee Total Protection Compatibility Issue

It's probably because it's an early 2013 issue or even 2012 one.     The current software is totally compatible with Windows 8/8.1.

During the installation were you offered an alternative of creating an online account and downloading from there?   If you were and refused that I suggest re-running the installation and choosing that option.

It's possible also that it may be reacting to an existing antivirus product or traces thereof.   Did you have one installed?

If all else fails I would contact Technical Support, it's free of charge by phone or online chat and linked under Useful Links at the top of this page.

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