I have 2008 Total Protection loaded on my computer and recieved 2009 Total Protection with my LGLaptop. My work uses Norton on thier network so I tried to install 2009 when my subscription to 2008 expired. I have removed 2008 and then did the update with no success.
No what I was trying to convey is that the copy of total Protction 2009 came with my LG laptop and that I copied it to a thumb drive and put it on my Desk top and ran the install as my total protection 2008 subscription had expired. The reason I did not use it on my laptop is that at work they use Norton and I would not be allowed on the network at work without Norton on it. I called your tech support and they told me that due to the fact it did not come on a Dell machine (mine is an LG) that I should take it up with the vendor. Being that I can not be on the Internet unprotected and my vendor is not open on weekends, I went and purchsed the upgrade and paid the 129.00 for a new subscription. I did not like the tone of all the questions and hoops that I had to go through. I was on a chat for 28 minutes just to tell me that I had to go to the vender. I could not understand why they just couldnt fix your data base to give me subscription change. I still dont understand why it did not do it automatically when I ran the install for 2009. Anyway I am not satisfied with your customer service or tech support and will be looking for other Internet Security products when my subscription is due again next year.