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Anon_Soc
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combo box upgrade failed

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the version is 11.4.4 ComboBox on a VM, whenever I'm trying to upgrade the ESM  (Properties> ESM Management>Maintenance>Upgrade ESM), the ESM restarts and stays on the same version (verified in /etc/buildstamp).

the file I used for the upgrade was: ESSREC_Update_11.4.7.signed.tgz

also, when the machine booted I saw the lines:

"starting essupdate:

Verification Failiure 

validation of update signature failed".

Why the upgrade failed? and how can I troubleshoot this?

 

P.S

don't refer me to KB93854, I already checked it.

 

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Anon_Soc
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Re: combo box upgrade failed

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I manage to resolve the issue, the file that was uploaded via the GUI was corrupted, didn't got any message about that, I transferred it manually and rebooted the SIEM.

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mherr
McAfee Employee
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Re: combo box upgrade failed

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If you haven't done so already, I would contact support.  It could be a couple of things and they can assist you with getting it corrected.  

Anon_Soc
Level 8
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Message 3 of 3

Re: combo box upgrade failed

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I manage to resolve the issue, the file that was uploaded via the GUI was corrupted, didn't got any message about that, I transferred it manually and rebooted the SIEM.

View solution in original post

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