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Message 1 of 11

Urgent Emerging issue - ESM UI fails to load - stuck at 100%

Hello ESM Community,


Good morning!  An urgent issue has come to light today, which will affect many customers.  A KB article (KB84637) has been published, and describes the issue and resolution.  An SNS notification should be in your inbox very shortly. 

Issue

When you open the Enterprise Security Manager console using your web browser (Internet Explorer, Firefox, Chrome etc.), the ESM page appears to load with progress indicator going up to 100 percent.


However, the page appears 'stuck' at this point and does not progress to display the Login prompt.


This issue is reported against all versions of ESM irrespective of their patch level and browser in use.


 

Cause

The ESM client application makes use of signed components that the browser verifies during the loading and initialization process of the web page.  Intel Security has determined that the validity of some of these files has expired causing the browser to fail to fully load the application.


 

Resolution

Intel Security has identified the root cause behind this issue and a patch is currently available to address it. Customers who are encountering this issue can obtain the patch and resolution instructions via KB84637

Scott


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Re: Urgent Emerging issue - ESM UI fails to load - stuck at 100%

Great solution, thx. Works fine.

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Re: Urgent Emerging issue - ESM UI fails to load - stuck at 100%

its working now.

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Re: Urgent Emerging issue - ESM UI fails to load - stuck at 100%

Up and running. Quick fix. Thanks.

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Re: Urgent Emerging issue - ESM UI fails to load - stuck at 100%

Great Job

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Re: Urgent Emerging issue - ESM UI fails to load - stuck at 100%

Thanks!  The patch works.

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Re: Urgent Emerging issue - ESM UI fails to load - stuck at 100%

It worked also with me but when I am getting the below message:

"The console is currently unavailable because the database is rebuilding on the ESM.  This process may take several hours."

Is that normal?

Thanks in advance

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Re: Urgent Emerging issue - ESM UI fails to load - stuck at 100%

follow this link -->

has answered to a user with the same problem.

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Re: Urgent Emerging issue - ESM UI fails to load - stuck at 100%

I tried ssh and WinSCP and I'm receiving the following error: ... No Supported Authentication methods available when using SSH .... "Disconnected: No supported authentication methods avaliable (server sent: publickey, ...


Does anyone know how to get pass the error?

Thanks,

Jerry

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Re: Urgent Emerging issue - ESM UI fails to load - stuck at 100%

Hi was this the first time you tried to login? The question is, do you change the NGCP Password from security4you tou another password? If not try this -> :

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