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V1nce
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Trend Micro SQL - Inactive Data Source

The data source is logging until May 10. I checked the /var/log/tmcm.19 as it is recommended on the Health check. Here are the result of the log file:

May 10 00:59:07 L_MSGWRT 20694|[ /266] in/data.20210510004407000 closing (42 records)
May 10 00:59:07 L_ERROR 20694|completed EOF signal processing
May 10 01:06:04 L_ERROR 20743|cs_send at [collector/connector/mssql/ntds.c:147 (tds_exec_reader)]
May 10 01:06:04 L_ERROR 20743|tds_exec_reader failed at [collector/connector/mssql/tds_connector.c:194 (tds_connector_exec_query)]
May 10 01:06:04 L_ERROR 20743|exec_query failed at [collector/connector/connector.c:165 (connector_exec_query)]
May 10 01:06:04 L_ERROR 20743|cmd == NULL at [collector/connector/mssql/ntds.c:127 (tds_exec_reader)]
May 10 01:06:04 L_ERROR 20743|tds_exec_reader failed at [collector/connector/mssql/tds_connector.c:194 (tds_connector_exec_query)]
May 10 01:06:04 L_ERROR 20743|exec_query failed at [collector/connector/connector.c:165 (connector_exec_query)]
May 10 01:06:04 L_ERROR 20743|failed to lookup bookmark query(s) at [collector/client/client_wrapper.c:86 (client_wrapper_get_data)]
May 10 01:06:04 L_ERROR 20743|An error occurred, sleeping for 5 min(s), 00 sec(s) or 300s before retrying

What could be the possible cause of the inactivity of the data source?

1 Reply
lratcliffe
McAfee Employee
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Re: Trend Micro SQL - Inactive Data Source

The receiver is unable to run the queries against the database.   There are many possible causes for this, some ideas for next steps:

Connect to the MSSQL database and check the logs on there locally for authentication failures

Try to query the database directly using your preferred MSSQL query tool, using the same credentials SIEM is configured to use.

Stop the gsql collector and run it manually with the +L_MSSQL and +L_CLIENT tags for a detailed output of what it is sending and receiving from the server (contact support if you need assistance with this step).

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