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zurerita
Level 7
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Message 1 of 5

The application is unavailable at this time

I was testing the ESM SIEM software a while ago and today I deleted the virtual machine because it wouldn't allow me access as the trial period had expired and I imported the downloaded OVA again.
Once these steps have been carried out, when I try to enter through the browser for the first time, the following error appears constantly:

The application is unavailable at this time. Wait a moment or refresh page to check for availability.

I have deleted and imported the OVA several times and tried with several browsers but the problem persists. I have also tried to access via ssh without success.

Can you help me try the product again?

4 Replies
vsenthil
McAfee Employee
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Message 2 of 5

Re: The application is unavailable at this time

Hello @zurerita ,

In regard to the error, "The application is unavailable at this time. Wait a moment or refresh page to check for availability", this means that the database is rebuilding in the backend and not yet ready to display the console.

Was the OVA import successful and if yes, did you check the status of the ESM services from VM end ?

Kindly note that it's not possible to take SSH initially before accessing the GUI of ESM. 

 

BlagojaK
Level 7
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Message 3 of 5

Re: The application is unavailable at this time

Hello,

I am facing the same issue on a brand new installation of the ESM VM on Hyper-V.

It is not a trial instance, I have downloaded it through my Product Catalog portal, if that is relevant for some reason. VM is up and running, I can access basic network settings and similar, but no access to GUI and SSH.

Been waiting on the Initialization screen for about an hour.

Kind Regards,

Blagoja

Re: The application is unavailable at this time

I am seeing this issue as well. We are not using a trial version. I have had significant issues with the SIEM. 

vsenthil
McAfee Employee
McAfee Employee
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Message 5 of 5

Re: The application is unavailable at this time

Hello @BlagojaK and @admin2215 ,

If you're still facing the same issue, please log a service request with technical support and share the SR number here. I will take that further with the respective resource available in your geographical region.

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