cancel
Showing results for 
Search instead for 
Did you mean: 

Siem ESM backup does not work because the next check date is in the past

Hi,

someone happened to have setting in Siem 9.5 M5  the check next date in the past so the backup doesn't work
Auto Backup Enabled - check next : 12/10/2015 01:00
how can I resolve it?
Thank you in advance

5 Replies

Re: Siem ESM backup does not work because the next check date is in the past

Hello,

Do you fail with manual backup?

Do you formed a redundant configuration?

Backup fails and if down redundant ESM.

Highlighted

Re: Siem ESM backup does not work because the next check date is in the past

Hi,

the manual backup does not fail, but the auto-backup, the problem occurred when with the support we performed a manual backup during the auto-backup was scheduling and now we have next check a date in the past 12/10/2015.

I don't know how resolve

Thank you

Luca

backup-setting.jpgbackup-setting2.jpg

Re: Siem  ESM backup does not work because the next check date is in the past

Quick fix:

1. Uncheck Autobackup

2. Click apply

3. Log out

4. log back in

5. Resycn system clock and verify NTP

6. Re-check the auto backup

7. Click apply

Ya-ya-...Doesn't make sense, but this gives it a kick start. Trust me.

Re: Siem  ESM backup does not work because the next check date is in the past

Hi pepelepuu,

I tried but it did not solve

Any suggestion?

Luca

Re: Siem  ESM backup does not work because the next check date is in the past

Luca,

I just ran into a simialar issue, for which I triesd these steps. My issues turned out to requie a cprestart recommended by support. A cprestart might take a day or so.

Steps to quickly triage...

Backups were correctly configured

     connection to share was good (vlaidating account, passsword, and path

traces taken when kicking off backup showed no activity to share or processes starting

no backup logs available

Some of these indication may lead to support engagement, but are some quick actions to see what might be going on.

Rick

More McAfee Tools to Help You
  • Subscription Service Notification (SNS)
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • eSupport: Policy Orchestrator
  • Community Help Hub

      New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

    • Find Forum FAQs
    • Learn How to Earn Badges
    • Ask for Help
    Go to Community Help

    Join the Community

      Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

    • Get helpful solutions from McAfee experts.
    • Stay connected to product conversations that matter to you.
    • Participate in product groups led by McAfee employees.
    Join the Community
    Join the Community