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SIEM collector not connecting to receiver

Hi Team,

We have integrated DB servers through SIEM collector and able to receive logs also. Since yestrday logs are not receiving and as checked SIEM collector is up and running but it is connecting to RECEIVER. KIndly suggest the possible trouble shooting steps. 


Santosh B Siddanaikar

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Re: SIEM collector not connecting to receiver

Hi SantosheS

first you need to understand where is the problem, in the collector side or in the SIEM side,

check firewall logs try to trace the entire path from point to point

ssh to SIEM enter command 

tcpdump -i eth0 host (the collectores ip)

see if you get somthing. 


Best regards

Re: SIEM collector not connecting to receiver

Hi David,

Problem is with the SIEM agent, it is up and running but not connecting to ERC.

Screen shot has been attached for reference.

Thanks & Regards,
Santosh B Siddanaikar

Re: SIEM collector not connecting to receiver

Capture1234.JPGScreen has been attached for refernce. 

Re: SIEM collector not connecting to receiver

You may want to disable and then re-enable the DS on the SIEM side then roll out policy.  

On the collector side, stop the services and restart them.  The debug log is also a good place to help troubleshoot connectivity issues.  Since you don't have SSL encryption checked those setting should be exact on the DS side in the ESM.


Re: SIEM collector not connecting to receiver

You must validate the following


1.- You need to create the data source first in the receiver, then you need to validate if port 8081 is open, you can use 


netstat -ant | grep 8082
tcp 0 0 :::8082 :::* LISTEN
tcp 0 0 :8082 ::ffff:192.168.17:60321 ESTABLISHED

2.- Valid the debug.log file in the "Program Files \Mcafee\Windows Event collector"


I hope this information is of your use


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