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kmc
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Message 1 of 10

SIEM Login issue

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Hi,

I can't able to login to SIEM web interface after entering login password,  the login screen is freezing out.

can anybody came across this situation or any suggestion to resolve the issue kindly suggest me.

Regards,

Kotresha

1 Solution

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kmc
Level 12
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Message 7 of 10

Re: SIEM Login issue

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The issue is resolved after restarting the SIEM following restart process:

1)           On the LCD page, press ALT+F2 and log in using your root credentials.

2)           Type shutdown -r at the command line, and press ENTER to shut the system down

Regards,

kotresha

9 Replies
kmc
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Message 2 of 10

Re: SIEM Login issue

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i found this artilcle, but service stop is taking too much time.

kmc
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Message 3 of 10

Re: SIEM Login issue

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Anybody any thoughts about the issue?? it's started to occur again.

Re: SIEM Login issue

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Could be flash issue, try clearing the flash cache. Alternatively, try different browser, perhaps chrome.

Just to make sure credentials are OK, try logging to ESM via SSH with root account and NGCP password.

Syed

kmc
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Message 5 of 10

Re: SIEM Login issue

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I have flushed the cache and confirm that password is working fine and able to login to CLI.

Re: SIEM Login issue

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What version are you on?

Have you checked /var/log/messages for any errors?

kmc
Level 12
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Message 7 of 10

Re: SIEM Login issue

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The issue is resolved after restarting the SIEM following restart process:

1)           On the LCD page, press ALT+F2 and log in using your root credentials.

2)           Type shutdown -r at the command line, and press ENTER to shut the system down

Regards,

kotresha

kmc
Level 12
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Message 8 of 10

Re: SIEM Login issue

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Is there any way that we can resolve this issue instead of rebooting???

Re: SIEM Login issue

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Hi

Which version of SIEM? Thanks.

BR

Re: SIEM Login issue

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We had luck rebooting the Httpd services.

My general troubleshooting steps with issues like this are: Restart Httpd, cpservices, then full reboot.

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