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Report Confermation

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Is there any way to get any confermation that a report has been sent to a customer?
Our system sends out tens of automatic reports to our customers and we have no manual way of confirming that the reports were actually sent from the SIEM system with the appropriate information.
The real problem would be that a customer won't be getting a report for months before *he* would need to point out that he didn't get the report (Could be because of a misconfiguration issue such as a sender not detailed or an error with one of the quaries which create the report).

Has anyone else faced a simmliar issue and if so how have you over come it?

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Reliable Contributor brenta
Reliable Contributor
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Message 4 of 5

Re: Report Confermation

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A misconfigured query? You mean a query that returns no results? You should still get a report of 0 length.

You can watch the "(Local ESM)" events for report errors. I don't know the entire list of events you might want to watch, but this could be helpful.

Rule Name: ESM failed to Send E-Mail
Signature ID: 306-56
Rule Name: Task (query) terminated
Signature ID: 306-54

They could be reasons why a report would fail.

Brent
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Reliable Contributor brenta
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Message 2 of 5

Re: Report Confermation

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Maybe just send yourself a copy as well? Lots of things can go wrong with emails, they can be denied because of various factors.

Your SMTP server should have this information, maybe collect it with the SIEM?

Brent

Re: Report Confermation

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Hey there Brenta, thank you for the quick reply.
Sadly sending a copy to myself is a non-stackable solution as it requires for an analyst to manually confirm the arrival of each report and email. When you have 50 emails going out daily in different hours sending 50 copies to yourself and trying to track after them isn't very applicable.

Well having the information from the SMTP server is possible if the problem is that the email didn't go through the SMTP server. What do I do in cases where the report wasn't even generated by the siem for a service error or a quary being misconfigured?
Reliable Contributor brenta
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Message 4 of 5

Re: Report Confermation

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A misconfigured query? You mean a query that returns no results? You should still get a report of 0 length.

You can watch the "(Local ESM)" events for report errors. I don't know the entire list of events you might want to watch, but this could be helpful.

Rule Name: ESM failed to Send E-Mail
Signature ID: 306-56
Rule Name: Task (query) terminated
Signature ID: 306-54

They could be reasons why a report would fail.

Brent

Re: Report Confermation

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Thank you Brent! this is a great solution for my problem.
I have already implemented these alarms. Thank you for your time and help.
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