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Remove a report still running

Hello Guys,

 

 

I have a end monthy report running a 5 days, he still 'running'  how can a remove/stop him? (if i hit cancel, it's says not possible) and he is impacting other reports..

 

tks

3 Replies
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Reliable Contributor
Reliable Contributor
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Message 2 of 4

Re: Remove a report still running

Hi,

ssh to the ESM

root

NGCP password.

 

try this (i'm not sure if theirs the string report in any of the processes but try)

ps auxf | grep report

 

try finding the process in-charge of the reports,

when found, just kill the PID of the process by inserting:

kill -9 <PID>

 

Best regards👍👍👍

David.

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Re: Remove a report still running

Doesn't work, i didnt have any process called report 

 

my ps aux only return my grep ps

 

any other solution?

McAfee Employee
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Message 4 of 4

Re: Remove a report still running

If the report will not respond to cancel,  you will need to stop and start the cpservice.

service cpservice stop

wait for it to fully stop 

service cpservice start

While the cpservice is stopped, users will not have access to the UI.   If the report continues to hang, you should review the report and make corrections as necessary.  Ensure reports are scheduled after hours and staggered.  How many widgets/pages does the report have?   Have you experienced this issue before with this report?

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