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ajarosz0
Level 8
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Message 1 of 3

Open Custom View EC-1 Error:An Internal server error has occurred.

Hello,

Hoping someone can assist with one of many awkward things happening with the newest McAfee ESM 11.4.2. 

I'm unable to open any custom dashboards I've created after saving them. After saving the dashboards and trying to reopen a message appears stating, "EC-a Error:An Internal server error has occurred." /var/log/messages shows the following logs afterwards. 

Mar 1 17:16:39 McAfee libJobServer.so[1471]: UpdateLastEventTimeCould not read 144117387350769664: DBError: 112

Mar 1 17:17:26 McAfee cpserviced[1471]: View_GetViewHTML: Could not read child widgets of ID:94B529B5-8757-485B-6734-806120AF60FF.
Mar 1 17:17:26 McAfee cpserviced[1471]: View_GetViewHTML: Could not read container widgets of view ID:81A8E0F5-9097-41A9-7006-8359AF819499.

I have restarted the cpserviced without any succcess.  Any ideas on what could be causing this issue and how to resolve the issue?

 

 

2 Replies
lratcliffe
McAfee Employee
McAfee Employee
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Re: Open Custom View EC-1 Error:An Internal server error has occurred.

I've never seen that issue before - please raise a service request so our support team can investigate it fully.

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?
alpaca
Level 8
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Re: Open Custom View EC-1 Error:An Internal server error has occurred.

What about this:

 

Mar 1 17:16:39 McAfee libJobServer.so[1471]: UpdateLastEventTimeCould not read 144117387350769664: DBError: 112

 

Did you solve the issue? Does someone know what it is?

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