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McAfee ESM Administrator App - Couldn't Load Plugin

Hi,

We have installed McAfee ESM Administrator App as needed by the newer ESM version but have encountered issue when accessing the Asset Manager or other pages that used to load using Flash. This was previously accessible prior to the Flash EOL but now it isn't.

The ESM Administrator App supposedly resolved this issue regarding Flash EOL.

Any ideas? Please help.

Thanks.

1 Reply
lratcliffe
McAfee Employee
McAfee Employee
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Re: McAfee ESM Administrator App - Couldn't Load Plugin

These reports are typically due to overzealous security software misidentifying the flash plugin that the administrator app uses as an issue.  Please check your endpoint security software to see if it's blocking the loading of any files in the ESM Administrator App local path.

If this isn't the cause please raise a service request so our team can investigate further.

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