cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

Issues with ADM after upgrade

I have upgraded ADM from version 9.1.1 to 9.1.3. ADM was restarted after the upgrade and its device log showed upgrade process successful. However after upgrade ADM is not showing any events. I checked the device logs again and found two entries stating that process nitroapm and NitroFirewall are not running.

Another issue is that ADM and all other SIEM devices except ESM and DBM are still showing older version in system properties. I opened a case with mcafee but still haven't received any solution. Any help would be much appreciated.

ADM_error.png

Regards

1 Reply
Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: Issues with ADM after upgrade

Hi Nadeem

Its possible that the disk space  may be causing that issue with the other processes not running. We will need to investigate that so I will create a support ticket and work with you on that.

For the question on system version, I would check with an ssh session to the device to see that it is the correct version - `cat /etc/buildstamp`. If it is not correct then the upgrade did not happen and we would need to investigate. If that command shows the correct version then in the ESM UI go to the ADM Properties > Connection and click the Status button and see if that clears up the version. I will also follow up on that SR to make sure you get resolution.


Chris

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community