cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Investigating device status

Jump to solution

We have a number of devices with a red flag indicating critical status. When I perform a Health check, the only issue is "FAIL ha_status command returned an unknown HA mode status" which doesn't really tell me anything. I notice that we are recieving logs from these devices, so I'm not even sure what is failing. Is there any way I can investigate these types of things?

1 Solution

Accepted Solutions
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: Investigating device status

Jump to solution

If ha_status is returning an unknown mode, then your HA pair is not going to work effectively - at a minimum it is likely that failing over will not work.

One common reason for this is using passwords with unsupported characters in them for HA pairs - please see KB90026:

https://kc.mcafee.com/corporate/index?page=content&id=KB90026

If you have rekeyed your HA pair of receivers with a new password which does not contain these characters and the issue persists, please raise a service request and our support team will work with you to resolve this issue.

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

1 Reply
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: Investigating device status

Jump to solution

If ha_status is returning an unknown mode, then your HA pair is not going to work effectively - at a minimum it is likely that failing over will not work.

One common reason for this is using passwords with unsupported characters in them for HA pairs - please see KB90026:

https://kc.mcafee.com/corporate/index?page=content&id=KB90026

If you have rekeyed your HA pair of receivers with a new password which does not contain these characters and the issue persists, please raise a service request and our support team will work with you to resolve this issue.

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

View solution in original post

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community