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KatiaSh
Level 7
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Message 1 of 2
‎07-15-2020 02:16 AM

Investigating device status

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We have a number of devices with a red flag indicating critical status. When I perform a Health check, the only issue is "FAIL ha_status command returned an unknown HA mode status" which doesn't really tell me anything. I notice that we are recieving logs from these devices, so I'm not even sure what is failing. Is there any way I can investigate these types of things?

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lratcliffe
McAfee Employee
McAfee Employee
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Message 2 of 2
‎07-15-2020 06:23 AM

Re: Investigating device status

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If ha_status is returning an unknown mode, then your HA pair is not going to work effectively - at a minimum it is likely that failing over will not work.

One common reason for this is using passwords with unsupported characters in them for HA pairs - please see KB90026:

https://kc.mcafee.com/corporate/index?page=content&id=KB90026

If you have rekeyed your HA pair of receivers with a new password which does not contain these characters and the issue persists, please raise a service request and our support team will work with you to resolve this issue.

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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lratcliffe
McAfee Employee
McAfee Employee
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Message 2 of 2
‎07-15-2020 06:23 AM

Re: Investigating device status

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If ha_status is returning an unknown mode, then your HA pair is not going to work effectively - at a minimum it is likely that failing over will not work.

One common reason for this is using passwords with unsupported characters in them for HA pairs - please see KB90026:

https://kc.mcafee.com/corporate/index?page=content&id=KB90026

If you have rekeyed your HA pair of receivers with a new password which does not contain these characters and the issue persists, please raise a service request and our support team will work with you to resolve this issue.

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?
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