I was asked by the customer about possibility to integrate the ESM with the ITSM Remedy system. At first touch it looks very simple - in the ESM we have to add few parameters. Then ESM will send emails to the Remedy system. But - what about the Remedy system configuration? Customer has a troubles with the Remedy configuration, we do not know Remedy, so - could you give me any suggestion about intergration with this case management system?