Showing results for 
Search instead for 
Did you mean: 
Level 11
Report Inappropriate Content
Message 1 of 4

Integration with Remedy


I was asked by the customer about possibility to integrate the ESM with the ITSM Remedy system. At first touch it looks very simple - in the ESM we have to add few parameters. Then ESM will send emails to the Remedy system. But - what about the Remedy system configuration? Customer has a troubles with the Remedy configuration, we do not know Remedy, so - could you give me any suggestion about intergration with this case management system?


Artur Sadownik

3 Replies

Re: Integration with Remedy

Hi Artur,

After Email sent to Remedy we have to do some configuration.



Re: Integration with Remedy

Hi artek,

Can you explain your requirement in detail. we have integrated remedy solution with SIEM for one client.

Re: Integration with Remedy

You can define a template in Remedy for when receive a mail from siem then Remedy create one case. In Email settings I configured SMTP Settings: Host, Port and From, and then, when I create a new alert I define Send Messages in Action Tab, and my recipient is the mailbox from Remedy Regards
Member Rewards
McAfee Community rewards active and helpful members just like you. Click here to take a look at the first community members who received a special reward and were recognized by McAfee leader, Aneel Jaeel, for their participation and trusted knowledge in the community.