I was asked by the customer about possibility to integrate the ESM with the ITSM Remedy system. At first touch it looks very simple - in the ESM we have to add few parameters. Then ESM will send emails to the Remedy system. But - what about the Remedy system configuration? Customer has a troubles with the Remedy configuration, we do not know Remedy, so - could you give me any suggestion about intergration with this case management system?
You can define a template in Remedy for when receive a mail from siem then Remedy create one case. In Email settings I configured SMTP Settings: Host, Port and From, and then, when I create a new alert I define Send Messages in Action Tab, and my recipient is the mailbox from Remedy Regards