Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 11
Report Inappropriate Content
Message 1 of 4

Integration with Remedy


I was asked by the customer about possibility to integrate the ESM with the ITSM Remedy system. At first touch it looks very simple - in the ESM we have to add few parameters. Then ESM will send emails to the Remedy system. But - what about the Remedy system configuration? Customer has a troubles with the Remedy configuration, we do not know Remedy, so - could you give me any suggestion about intergration with this case management system?


Artur Sadownik

3 Replies

Re: Integration with Remedy

Hi Artur,

After Email sent to Remedy we have to do some configuration.




Re: Integration with Remedy

Hi artek,

Can you explain your requirement in detail. we have integrated remedy solution with SIEM for one client.


Re: Integration with Remedy

You can define a template in Remedy for when receive a mail from siem then Remedy create one case. In Email settings I configured SMTP Settings: Host, Port and From, and then, when I create a new alert I define Send Messages in Action Tab, and my recipient is the mailbox from Remedy Regards
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community