Hello,
I was asked by the customer about possibility to integrate the ESM with the ITSM Remedy system. At first touch it looks very simple - in the ESM we have to add few parameters. Then ESM will send emails to the Remedy system. But - what about the Remedy system configuration? Customer has a troubles with the Remedy configuration, we do not know Remedy, so - could you give me any suggestion about intergration with this case management system?
Regards,
Artur Sadownik
Hi Artur,
After Email sent to Remedy we have to do some configuration.
Thanks,
Mahesh
Hi artek,
Can you explain your requirement in detail. we have integrated remedy solution with SIEM for one client.