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Integrate CA Service Management with McAfee ESM

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How to integrate CA Service Management with McAfee ESM 10.X.X for alarm alerting ?

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Re: Integrate CA Service Management with McAfee ESM

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Hi Andy,

Thanks for your reply.In ESM where we need to configure the alerted alarm to CA Service Management Maileater ?

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McAfee Employee andy777
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Re: Integrate CA Service Management with McAfee ESM

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I think you should be able to generate an email from an alert on the ESM that goes to CA Service Management Maileater. Here are a list of tags that you can use in the email to set the ticket information.

Re: Integrate CA Service Management with McAfee ESM

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Hi Andy,

Thanks for your reply.In ESM where we need to configure the alerted alarm to CA Service Management Maileater ?

View solution in original post

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McAfee Employee andy777
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Re: Integrate CA Service Management with McAfee ESM

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The process to set up Alarms and an email template under System Properties | Alarms is documented in the first link.

Re: Integrate CA Service Management with McAfee ESM

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Hi Andy,

Thanks for your timely response and your guidance.

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