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steave
Level 7

How to troublshoot Receiver gets logs from data source and send to ELM?

Hello Techies,

Recently, I have added one source as a CIFS but I am unable to get the logs which are generated in the Server.  The scenario is below.

Host -> Server ( Where logs are generated from the host) -> Receiver (Where generated logs should be received from Server)  

Troubleshoot steps have been taken:    

1. IP connectivity is proper from the server to Receiver.   
2. Ports 445, 514, 135-139 are open from the server to Receiver and able to do telnet.   

How can I troubleshoot this issue? Can anyone guide me or give me the suggestion?   

Appreciate all your help.   

Kind Regards,

    Jay

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proxima
Level 10

Re: How to troublshoot Receiver gets logs from data source and send to ELM?

Hi,

At first you sholud write settings on a ERC then rollout policy to device.

Please check that any information're comming to your device (by using tcpdump tool) - you can also write this information to a pcap file (-w) and inscpect them in for example wireshark.

Regards

MK

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