cancel
Showing results for 
Search instead for 
Did you mean: 

How to restore appliance to Factory Default?

Jump to solution

Hi Guys,

Glad to see a community specific for SIEM. I have so many questions regarding McAfee SIEM (aka Nitro). So please bare with me for tons of questions in near future. Anyway, let me start with the first one.

Can we restore appliance to its factory default state? If it's possible, how to do it properly?

I can't find any information in documents.

Best regards,

Parinya Ekparinya

1 Solution

Accepted Solutions
Highlighted
McAfee Employee siemchris
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: How to restore appliance to Factory Default?

Jump to solution

Hi Parinya

It is possible to restore to a factory default but the method depends on the type of hardware that you are using.

For Gen3, the appliance needs to be re-imaged with an ISO that is only available to McAfee SE's and some authorized resellers. The person would need to come on site to do that.

If a customer has Gen4 hardware then support can provide an ISO image and the customer can use that to reset it to the factory default.


Regards

Chris

1 Reply
Highlighted
McAfee Employee siemchris
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: How to restore appliance to Factory Default?

Jump to solution

Hi Parinya

It is possible to restore to a factory default but the method depends on the type of hardware that you are using.

For Gen3, the appliance needs to be re-imaged with an ISO that is only available to McAfee SE's and some authorized resellers. The person would need to come on site to do that.

If a customer has Gen4 hardware then support can provide an ISO image and the customer can use that to reset it to the factory default.


Regards

Chris

McAfee ePO Support Center Plug-in
Check out the new McAfee ePO Support Center. Simply access the ePO Software Manager and follow the instructions in the Product Guide for the most commonly used utilities, top known issues announcements, search the knowledgebase for product documentation, and server status and statistics – all from within ePO.