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r_gine
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How to insert case-id into alarm/email

How would I insert a SIEM case-id into an alarm (email template). I cannot seem to find the variable for this and I know it must be there because it's such a basic and common sense feature. This has serious ramifications on downstream IR, ticketing and case management processes.
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Reliable Contributor David1111
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Re: How to insert case-id into alarm/email

Hi,

Here's your options:

in the Template Configuretion you have in the right side a star icon.

press the star > Event Fields > Remedy > Remedy Case ID

press the star > Event Fields > Remedy > Assignee

press the star > Event Fields > Remedy > Remedy Ticket Name

press the star > Alarm Fields > Case

 

Best regards 👍👍👍

David

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