cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
dan1001
Level 7
Report Inappropriate Content
Message 1 of 3

Geolocation information data incorrect workaround

Has anyone been able to come up with a workaround for Geolocation data being out of date in ESM? We do not take on prem upgrads frequently and run into issues with geolocations being incorrect or non populated for events and generating false positives.
2 Replies
pbpillai
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 3

Re: Geolocation information data incorrect workaround

We have released hotfixes yesterday for the issues related to incorrect information in Geo IP that the customers are facing.

Please contact McAfee Technical Support by opening a service request to get the hotfixes.

Regards,

Prashanth B Pillai

McAfee Technical Support

Customer Success Group

 

lratcliffe
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 3 of 3

Re: Geolocation information data incorrect workaround

In addition to the hotfixes for situations where you know the geolocation has updated but the SIEM has not updated it yet (or especially for private IPs where you need to have geolocation) then this is a good use case for Zones and SubZones.  With Subzones you can assign a range of IPs to a specific geolocation, including private ips.

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community