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meir
Level 7

Forward alerts

What is the best method to forward specific  case alerts as syslog

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4 Replies
proxima
Level 10

Re: Forward alerts

HI,

To achieve that you should create an alarm with action "send messages" > syslog.

Please looak at the screen:

Syslog.png

Regards

MK

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itgfcsys
Level 9

Re: Forward alerts

I have forwarded to an automation server previously, and am exploring forwarding to evanios for auto ticket creation in Servicenow, and am currently using the email configuration noted by Proxima. works great for our SOC, some helpdesk systems, if not most will take an email ingestion for ticket creation. What forwarding were you looking for specifically?

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meir
Level 7

Re: Forward alerts

The purpose of the process is to forward ip address from specific cases to third party product.

if I use the alarm , is there a possibility to missed events due to " maximum trigger frequency"

can I cancel this feature ?(max trigger frequency)

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proxima
Level 10

Re: Forward alerts

Hi,

No, you have to set min 1 min... but there should be no missed events.

You will get grouped events - every 1 min.

Regards

MK

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