Error failed to retrieve windows version from host

[aortizma]

Hi

In a windows server, with mcafee siem collector installed, I want to access to shared folder in other Windows Server to process in SIEM logs files stored in, but when I'm going to create a new data source in Mcafee SIEM Collector, and press Validate I've an error:

Failed to retrieve windows version from host

My user has privilege in shared folder, and I access from mcafee siem collector server to another server, but I think that Collector makes another check that show me this error

Thanks

[brenta]

Could be the user the SIEM collector is running as. Did you check to see what account the service is configured to run as?

[aortizma]

Service is running with Local service account.

I have 12 servers with the same configuration, and only two of them are bad

[brenta]

Yeah, if it's running as a Local service account, it won't have permissions to a remote share. You will need to use an account that has permissions to access that share.