Erro EC3005 EC5 EC3011

[igorqueiroz]

Hi guys,

I have a problem with SIEM version 11.3. The errors appear when a query is made on the dashbords. Intermittent problem, I have an open call with support but the source of the problem has not yet been identified.
Has anyone had the same problem?

[amarati]

Hi,

I would request you to apply latest HF which has fixes for query error messages.

Please contact McAfee Support to get the latest HF file

[igorqueiroz · Accepted solution]

The patch 11 was aplied. There was no error this time. We are monitoring the appliance.

Thank you for help.

[amarati]

Hi,

Thanks for the update that post patch 11 the issue has been resolved.

[jamesmac]

For general information: this also happens on 11.1.3.

And this can be found in /var/log/messages:

cpserviced[2201]:JobEngineClient.getResults: errorCode=3005
cpserviced[2201]: GetReportBackgroundStatus: SessionID=785080480 ReportID=4390473356 errorCode=3005

The context may be useful for the experts.

Cheers

James