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Erro EC3005 EC5 EC3011

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Hi guys,

I have a problem with SIEM version 11.3. The errors appear when a query is made on the dashbords. Intermittent problem, I have an open call with support but the source of the problem has not yet been identified.
Has anyone had the same problem?
Erro.jpg

 

 
1 Solution

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Re: Erro EC3005 EC5 EC3011

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The patch 11 was aplied. There was no error this time. We are monitoring the appliance.

Thank you for help.

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McAfee Employee
McAfee Employee
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Re: Erro EC3005 EC5 EC3011

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Hi,

I would request you to apply latest HF which has fixes for query error messages.

Please contact McAfee Support to get the latest HF file

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If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?
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Re: Erro EC3005 EC5 EC3011

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The patch 11 was aplied. There was no error this time. We are monitoring the appliance.

Thank you for help.

View solution in original post

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McAfee Employee
McAfee Employee
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Message 4 of 5

Re: Erro EC3005 EC5 EC3011

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Hi,

Thanks for the update that post patch 11 the issue has been resolved.

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?
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Re: Erro EC3005 EC5 EC3011

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For general information: this also happens on 11.1.3.

And this can be found in /var/log/messages:

cpserviced[2201]:JobEngineClient.getResults: errorCode=3005
cpserviced[2201]: GetReportBackgroundStatus: SessionID=785080480 ReportID=4390473356 errorCode=3005

The context may be useful for the experts.

Cheers

James

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