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ESM - ticketing (GLPI, ...)

Hi all,

Is it possible to link ESM with a ticketing tool as GLPI or vendor one ?

Thanks

3 Replies
yd9038
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Re: ESM - ticketing (GLPI, ...)

Yes for Remedy, but I'm not sure if that can be done for other ticketing systems such as GLPI or ServiceNow.

Remedy.PNG

Remedy1.PNG

Re: ESM - ticketing (GLPI, ...)

Hi,

It's pretty easy to configure the Service-Now Web Service interface to "act" as a remedy service.  There is more information here:

http://wiki.servicenow.com/index.php?title=Legacy:Remedy_Integration

You can setup the email gateway functionality in Service-Now and then "email case" from the SIEM. 

Hope this helps

Mark

Re: ESM - ticketing (GLPI, ...)

Hi Mark,

Could you please guide us more in McAfee SIEM and ServiceNow integration

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