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ESM - ticketing (GLPI, ...)

Hi all,

Is it possible to link ESM with a ticketing tool as GLPI or vendor one ?


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Re: ESM - ticketing (GLPI, ...)

Yes for Remedy, but I'm not sure if that can be done for other ticketing systems such as GLPI or ServiceNow.



Re: ESM - ticketing (GLPI, ...)


It's pretty easy to configure the Service-Now Web Service interface to "act" as a remedy service.  There is more information here:

You can setup the email gateway functionality in Service-Now and then "email case" from the SIEM. 

Hope this helps


Re: ESM - ticketing (GLPI, ...)

Hi Mark,

Could you please guide us more in McAfee SIEM and ServiceNow integration

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