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ESM interface not loaded

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Hi all,

My ESM web interface cannot finish loading. it stopped at 100%... Encountered the same on different computers with different browser IE and Chrome.....

How to fix it?

Thanks

Owen

1 Solution

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Re: ESM interface not loaded

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Please follow the below article to fix. Yesterday we fixed the same error.

https://kc.mcafee.com/corporate/index?page=content&id=KB84637

6 Replies

Re: ESM interface not loaded

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Please follow the below article to fix. Yesterday we fixed the same error.

https://kc.mcafee.com/corporate/index?page=content&id=KB84637

Re: ESM interface not loaded

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My only allowed SSH authentication method for ESM is "publickey". So now, I cannot scp the fix into the ESM VM. Please suggest what can I do?

$ scp sparkskins_4.1.0.16076.swf root@10.216.28.113:

Permission denied (publickey).

Re: ESM interface not loaded

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Have never encountered that particular error before.  Are you able to SSH to your ESM from the same host you're using for SCP?  Have you considered trying a different SCP client?

Scott

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Re: ESM interface not loaded

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I am neither able to SSH nor SCP. I am using the command line ssh, scp client on Ubuntu Linux. As far as I know, the error "Permission denied (publickey)" means that the server expects an RSA public key file for authentication (rather than a password). Something like the following.


$ ssh -i <key_file> root@<ip>

Re: ESM interface not loaded

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The ESM should not require a key file for authentication.  I can see only a few possibiities:

  1. Your client is configured to force public-key authentication.  To troubleshoot this, try a different client.
  2. Your Ubuntu box has the same IP address of a device that has been previously keyed to the ESM.
  3. Someone has manually made this SSH configuration change on the ESM.  This would be an unsupported configuration, and you'd need to find out who has the necessary key.
  4. There's some interesting, previously unknown bug at play.

I would try to obtain access from a different host, If that doesn't work, I'd suggest a call to support is in order.

Scott

Re: ESM interface not loaded

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Hi,

Think this is a bug 9.5 MR2. Connect via BMC/ILO and edit /usr/local/ess/CPConsoleServer.cfg and add the line FIPS_MODE=no and reboot

Eric

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