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Level 7

ESM case attributes in the corr. rules\alarms

Hello guys!

Maybe someone knows how to export some information about case to external system?

I thought it was easy - catching "case modified" event by alarm rule and send the necessary property (case ID, owner, status, description) through syslog to an external system. But "case modified" dont have any usfeful field. Maybe I'm missing out some event where this information was, or someone had the same problem and solved it?


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