during the process of upgrading ESM from version 10.2.1 to 11.0.3, I came across the issue, that ESM does not want to reboot. We receive the following line, and nothing else happens afterwards:
- Stopping ESS cpservice
The status has not change for more than a 2 hours now. Does anyone know what could be a reason for this? Is it possible that the database is beeing rebuild (even though I can not see much of a load on a server CPU/Disk activity wise)? When it is safe to reboot the VM via the esx console and hope it is not going to cause any database corruption?
Once cpservice stops, the shutdown process should continue and dbserver should start shutting down, which is the real concern. dbserver will normally repair itself on startup if there are issues, but I would try and make sure it shuts down properly first.