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ESM Rebuilding

Dears Colleagues

I´m having problem deploying a Combo VM4 9.3.1 Nitrsolution to my ESX 5.1

The history is as follows:

- I had a Nitro 9.3.1 succesfully deployed in my Lab

- One day I tried to log in but it was impossible, through ssh ok

- After trying serveral things I decied to reboot

- The consecuence is that the ESM put itself in rebuilding

- I let the rebuilding state during 2 days.

- Finally I decided to deleted and deploy a new one ( it was impossible to stop de server  only reboot)

- Once the ESX was empty (datastore) of any Nitro VM  I tried to deploy the new one

- !! Once the new VM started, the ESM is in rebuilding again!!!!

Any idea?

Thanks in advance.

9 Replies
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Message 2 of 10

Re: ESM Rebuilding

Not the answer you probably want, but best recommendation is to contact Support. You will most likely have to manually rebuild a few tables. There are times where your database will get stuck in a rebuild loop, in those cases the affected tables need to be moved to a temp location and instruct the system to rebuild those tables. The database rebuild usually occurs if you reboot the system incorrectly (or from a system fault eg. kernel panic), or right after an upgrade.



Re: ESM Rebuilding

THanks a lot dcobes for your reply, however I can´t understand how if I try to deploy a new Nitro from scratch happens the same....I´m think it is probably something in the ESX environment, not enough space for example...

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Message 4 of 10

Re: ESM Rebuilding

you can do guide :


-step1: service cpservice stop

Then once you're back at a prompt, confirm it has stopped by typing:

- step 2 : ps auxf | grep cpservice

You should only see your grep command returned. Then type:

- step 3: cd /usr/local/ess/data/

We will make a few backups of some database files before moving them:

-step 4 :

mkdir old_files

cp* old_files

rm ngcp.cfg


We will now start cpservice back up and a rebuild will take place if necessary:

- step 5 : service cpservice start

- if need can reboot ESM

Then reboot acess ESM , it rebuid 5' , you wait, finish 5' you can login .


Re: ESM Rebuilding

THanks for your support Lichnt

However I can´t even log into the vm by ssh.....something really strange. Fortunatetly McAffe has send me a new fresh copy to start over. Let´s see if I can have further support to solve this mistery 😉

I´ll keep yuou post it with my findings..

Thanks again.


Re: ESM Rebuilding

Thanks so much for your help. Lichnt

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Message 7 of 10

Re: ESM Rebuilding

Thanks Lichnt

(I have problem same oceballos)

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Message 8 of 10

Re: ESM Rebuilding

Sounds like a new emerging bug: Bug 37936

Ver 9.4.3 Build 20141118

One or more of the following we identified symptoms:

  • ESM Browser is not responding
  • Unable to stop cpservice. Attempted to stop in on Friday, and it was still stopping the following Monday Morning
  • Unable to reboot
  • even small databases always need to rebuild. Afterwards, unresponsiveness is encountered again

When we've gotten to the point whereas, until there a fix, per McAfee Engineering, when we encounter this we have to kill cpservice

Open HTOP and note the PID of cpservice

- kill -9 %PID%

By the way, keep an eye on the error log: (This will give you more relevant information than messages.

less /usr/local/ess/data/NitroError.Log


Re: ESM Rebuilding

Your ESM is not PoC! isn't? If so maybe you have TimeBomb version of ESM. I faced same problem twice while working on PoC ESM.

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Message 10 of 10

Re: ESM Rebuilding

PoC??   Is that Proof of Concept?? sorry that is not a familiar one to me.   That wold suck if they offered that in an official download link... LOL 

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