cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

ESM Logs for checking

Hi,

May I ask what logs should I send to McAfee support for checking. Just now I have experience a "HTTP 503 Service Unavailable" from my ESM, upon restarting s cpservice it went OK, just need to find why the error have occur in the first place.

4 Replies
Highlighted
Reliable Contributor
Reliable Contributor
Report Inappropriate Content
Message 2 of 5

Re: ESM Logs for checking

never seen a 503 before. maybe the httpd log?

Highlighted

Re: ESM Logs for checking

I already sent NitroError.Log to McAfee support , will wait for their reply, hmmmm... I didn't check httpd logs may there's some clue on it, thanks

Highlighted

Re: ESM Logs for checking

We just had this same issue recently, are you on 10.1?  We are actually upgrading to 10.2 right now to fix it.

Highlighted

Re: ESM Logs for checking

@srobison62

We are already at 10.2 version when we encounter this issue. When we are still at 10.1 this issue were never expeirience.

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community