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ESM Logs for checking


May I ask what logs should I send to McAfee support for checking. Just now I have experience a "HTTP 503 Service Unavailable" from my ESM, upon restarting s cpservice it went OK, just need to find why the error have occur in the first place.

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Reliable Contributor sssyyy
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Re: ESM Logs for checking

never seen a 503 before. maybe the httpd log?

Re: ESM Logs for checking

I already sent NitroError.Log to McAfee support , will wait for their reply, hmmmm... I didn't check httpd logs may there's some clue on it, thanks

Re: ESM Logs for checking

We just had this same issue recently, are you on 10.1?  We are actually upgrading to 10.2 right now to fix it.

Re: ESM Logs for checking


We are already at 10.2 version when we encounter this issue. When we are still at 10.1 this issue were never expeirience.

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