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ESM Administrator Application

Hi Experts! 

I have an error being experienced once installing the ESM Administrator App. How can I resolve the greyed out ''NEXT''?

Attaching snips:

1.VM IP and Gateway

dhcp settings.jpgnat settings.jpgESM APP.PNGips on vm.PNG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2.ESM Adminsitrator ''Next'' Button cannot be clicked

3 Replies
erelleke
McAfee Employee
McAfee Employee
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Message 2 of 4

Re: ESM Administrator Application

What is the version of SIEM you are trying to connect to? It does not believe the SIEM device you are connecting to is a valid ESM. This could be because the version you are connecting to does not support the ESM admin app or it could be because services are not started on the ESM. It could also be that the app cannot reach the ESM.

 

Thank You,
Eric

Re: ESM Administrator Application

Hi Sir Eric,

The version of SIEM is 11.4.4. the version of the esm app is the latest. is there anything to check?


Thanks!
YuvrajSalaria
McAfee Employee
McAfee Employee
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Message 4 of 4

Re: ESM Administrator Application

Happened to work on this case. We are unable to access the UI as well as the ssh.

 

Tried accessing it through chrome where it indicated that ESM services are not started yet.

We also were unable to get the console access. This is a new setup, advised to install it again using the latest version 11.4.5 and if the issue still persists, will dig this further.

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