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Mayhaps
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ESM 11.4.1 - EC3004 - The Query Management Service could not connect to the database.

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Hi,

Logged in to the ESM dashboard today and noticed that no logs were showing up. EC3004 popped up, saying:

"The Query Management Service could not connect to the database. Please check the status of your services to ensure they are running."

I went into the ESM CLI and tried to do "service jobengine restart" and saw this:

"Stopping jobenginectl [ OK ]
Starting jobenginectl
Use of uninitialized value in subroutine entry at /usr/lib/perl5/site_perl/5.16.1/x86_64-linux-thread-multi/Nitro/Logger.pm line 140."

Any thoughts on what to do? As far as I know, nothing was changed in the ESM from Friday when I last logged into it.

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Mayhaps
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Re: ESM 11.4.1 - EC3004 - The Query Management Service could not connect to the database.

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Hi,

I don't know if what I did was the solution, but in case anyone comes across this post from searching, this is what I did to resolve the issue:

 

service cpeservice stop

service snowflex stop

service dbserver stop

service dbserver start

service snowflex start

service cpservice start

Logged into the dashboard, refreshed, and the error was gone.

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Mayhaps
Level 9
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Message 2 of 3

Re: ESM 11.4.1 - EC3004 - The Query Management Service could not connect to the database.

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Hi,

I don't know if what I did was the solution, but in case anyone comes across this post from searching, this is what I did to resolve the issue:

 

service cpeservice stop

service snowflex stop

service dbserver stop

service dbserver start

service snowflex start

service cpservice start

Logged into the dashboard, refreshed, and the error was gone.

View solution in original post

pbpillai
McAfee Employee
McAfee Employee
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Message 3 of 3

Re: ESM 11.4.1 - EC3004 - The Query Management Service could not connect to the database.

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This error occurs if the one of the 5 snowflex processes are not running & can also occur if the any of the snowflex services on the Replica ESM is not running.

The best way to fix this to perform a write cluster in the ESM properties>Clustering page.

Regards,

Prashanth B Pillai

McAfee Technical Support

Customer Success Group

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