ERC receives events, but ESM shows nothing

[Ddulay94]

Good Morning,

Recently we have run into an issue where one of our two HA receivers for the McAfee ESM has apparently stopped completing the operation of sending digested logs to the ESM. While watching the data sources of the ESM for new data being received and digested - we have noticed that the ESM was receiving nothing for hours. Ultimately we had to fail-over to the other receiver sitting in standby and luckily that one was working correctly.

While we have filed a ticket with support, I was wondering if anyone else has run into similar issues where a receiver would act like it was reading and writing events - but nothing was coming in on the ESM. My first thought would be there is something wrong with the communication channel to the ESM, but that doesn't seem to be any interference or changes that would have caused this.

We are currently running 10.2 on the SIEM systems.

[Richardson2]

Hi Ddulay94,

We're also experiencing this kind of problem using same version of yours, had McAfee Support already addressed this issue?

[David1111]

Hi,

i dont' know the issue.. but i know what the support is going to say to you,

"upgrade to 11.1.3 "

because for HA Environments 11 is recommended.

Best Regards👍👍👍

David.

[Ddulay94]

I've asked several times about upgrading to 11.x version of the SIEM only to be told to avoid it unless we plan to utilize the clustering capability.

Regarding the results of the ticket, we ended up opening a call home session with McAfee support to review the issues in the background. Apparently the database had become corrupted on one of the devices and needed to be rebuilt.

It's been a while since this occurred, but according to the conversation there was no indicator that a database issue existed according to DBCheck - but corruption definitely existed.

[David1111]

WOW thanks' for updating.

Thats' very unusual... Not seeing the DB errors in the DB.

Good to know that everything is possible.. 🙂

Best Regards👍👍👍

David.