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minki
Level 9

ERC re-image

Hi, While re-imaging the ERC-1260 I faced the error "Errors detected during installation".

I was able to make the system boot from USB DVDdrive. Please take a look at the attached screenshot.

The image which I received from the support is “ERC.lockediso-9.6.1MR1.iso” . Is there anything to do with the image name as it is saying "lockediso”.

Please let me know if you have faced the same issue.P_20170725_081530 (1).jpg

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6 Replies
Peacekeeper
Level 20

Re: ERC re-image

Moved to SIEM forum for a better chance of an answer

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minki
Level 9

Re: ERC re-image

Thanks!

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sssyyy
Level 12

Re: ERC re-image

exact same error happened to me once I tried to reimage a ACE with locked.ERC. So make sure you are using the correct device iso when reimaging ERC. 

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minki
Level 9

Re: ERC re-image

Image is getting detected correctly on both the receivers.I cross checked this with support as well.They said image is fine.

How did you fix it ? I am using LG USB DVD drive

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sssyyy
Level 12

Re: ERC re-image

I too use LG USB DVD. I think make sure you are trying to reimage an ERC device, and verify the checksum of the iso before you burn it onto DVD. I use ImgBurn with 2x speed.

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minki
Level 9

Re: ERC re-image

Thanks sssyyy.. I was able to re-image the appliance using the imgburn..I guess something wrong with the PowerISO while making the dvd bootable.

cheers!

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