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ERC health status changes to Critical

Hi,

In McAfee SIEM V11.3 I have Device Health alert put in place with Maximum Condition Trigger Frequency of 10 mins. For ERC Inactivity threshold is set to 1 hour (should not have any connection to Healthmon status change). But around every 4 hours, almost like a morning alarm, ERC triggers Device Health alert. ERC status changes to Critical for couple of minutes and goes back to normal afterwards.

I want to try and look into what maybe causing the issue. I took log files from ERC but got lost in there. Does anybody have any suggestions where to look for possible clues ?

Thanks.

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McAfee Employee
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Re: ERC health status changes to Critical

Hi,

I would request you to check the device log which might indicate what went wrong for that couple of seconds. 

Also, we would recommend you to change the Condition Trigger Frequency from 10 to 30-45 mins as frequently running that alarm will impact the performance of your receiver as well as on ESM.   

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Re: ERC health status changes to Critical

Hi,

Thanks for suggestion. For device log, I have gathered data from ERC, but kinda lost track in structure of the folder and files inside as it has log data for different aspects. Maybe any particular log file that might have indications on the issue ?

Thanks

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