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secnubs
Level 7

ERC Critical

Hi,

Does anyone know what is description below say? , how can I know what are the incorrect values and how can I correct them?.

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4 Replies
akerr
Level 9

Re: ERC Critical

Generally this is a data source that has a mismatch between the timezone set on the device and the timezone set for it's entry on the receiver.  They should be the same.  On top of that, try to make sure the receiver and the data source are both using NTP to sync their clocks.  Even then, we still get the odd entry like that.

sssyyy
Level 12

Re: ERC Critical

or date order in DS setting should be set. in case of dd/mm or dd/mm

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secnubs
Level 7

Re: ERC Critical

Hi

Thank you, I will let our deployment team know about this to fixed the timezones

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kmc
Level 12

Re: ERC Critical

you can also check the time difference on the data-source using receiver properties  Receiver management and time delta.