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jamesmac
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Message 1 of 4

ER1400 errors

I'm running an ELM search for a customer for data that's a year old. The search pulls back results OK - about 8000 lines of data, but I cannot download it - the error I get is Could not retrieve results (ER1400)

 

This error appears not to be documented. The SIEM's an all-in-one, VM12, running 11.1.3.

 

For reference, is the search data saved anywhere that I could (for example) extract it with WinSCP?

 

Any help appreciated (for reference, suggestions that we upgrade are not regarded as helpful)

 

Cheers, James

 

 

3 Replies
pbpillai
McAfee Employee
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Message 2 of 4

Re: ER1400 errors

Spoiler
When you perform the ELM search the search results will be stored  in the following location on the elm.

/usr/local/elm/tmp


Simultaneously, while performing the search using the GUI, open a CLI session for the ELM and execute ‘tail -f /var/log/messages’.

This will display the exact name of the file where the search results are stored in /usr/local/elm/tmp folder.


Regards,


Prashanth B Pillai

Mcafee Technical Support 

Customer Success Group
ahowey
McAfee Employee
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Message 3 of 4

Re: ER1400 errors

I'm getting the same error.  My product is ESM 11.5.1.  Telling a customer that he/she needs to log into the SIEM host and retrieve the results file from the command line is not acceptable.  This issue needs to be fixed.  Oh, and the KB article the that was given in the "Error" dialog box (https://kc.mcafee.com/corporate/index?page=content&id=KB94427) had absolutely no information about this error.

In any case, the advice given was useless in my case, as the "result.txt" only contains a header row, no actual data.

lratcliffe
McAfee Employee
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Message 4 of 4

Re: ER1400 errors

Please start your own thread reporting this issue and providing details of your actions and the results.  This thread is regarding an older version with different behaviours.

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