CIFS file Source Data Retrieval Always Behind

[SpaceUser]

Hi Everyone,

We Have CIFS data source and every 5 minutes new log files are written to shared folder.

Our Data Source copies and deletes files.

It is now behind 10-12 hours to copy and delete logs. If we don't do anything the gap increases.

As you can see in first  screenshot the log files are 100-200 KB and it shouldn't be hard for McAfee SIEM to copy and delete all of it in once. 

I wrote a script that every 5 minutes take all the log files and make 1 log file. This time SIEM doesn't copy and delete that file. Log file stay in folder and data source show yellow flag after some time and doesn't take the file. The file was 70 MB and it shouldn't be more than 10 seconds to copy and delete that file in our environment.

I couldn't solve the problem. Can you help me?

Thanks.

[Raph19]

I found this looking at near enough the same problem but have not found a fix yet. However, I would suggestion looking at the logs.

tail -f /var/log/mountcollector.pl.log | grep -i LogShareTest

[lratcliffe]

I've not heard of any other reports of this as a general issue and I've not experienced this issue in my test environment.  We'd need to check further what exactly is happening.  As has been suggested, the log file for the collector is a good starting point. 

If you are unable to find what is causing the behaviour, please raise a service request and provide a device data file from your receiver for analysis.