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ajarosz0
Level 8
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Message 1 of 4

Add Device Fails

I'm trying to add an Event Receiver to the device list in the ESM and after entering in the IP Address and select Next a message appears and states, "Error: Saving this information causes a duplicate record. Please change settings and retry. (ER24)

I previously had the Event Receiver connected with this IP Address but it was deleted.

3 Replies
pbpillai
McAfee Employee
McAfee Employee
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Message 2 of 4

Re: Add Device Fails

The IP address may still be existing in the device cluster & IPS table if the ESM.

Please open a service request with Technical Support so that you can have the respective entry removed from the device cluster & IPS table of the ESM local DB.

After performing the above action, the device can be added to the ESM.

Regards,

Prashanth B Pillai

McAfee Technical Support

Customer Success Group

pawit
Level 7
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Message 3 of 4

Re: Add Device Fails

Can we fix the problem ourselves or not?
YuvrajSalaria
McAfee Employee
McAfee Employee
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Message 4 of 4

Re: Add Device Fails

It is always recommended to raise SR with Support whenever you need to make changes at DB level.
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