× 1601 You may have entered a wrong User ID, password or your account may be locked.

[AlexTea]

× 1601 You may have entered a wrong User ID, password or your account may be locked.

[pbpillai]

Are you logging with an AD user?

Is the NGCP account locked?

If not try logging with the NGCP user.

If NGCP account is locked, please follow the below KB article open a service request with Mcafee Technical Support team so that we reset the NGCP password for you.

https://kc.mcafee.com/corporate/index?page=content&id=KB74811&locale=en_SG&viewlocale=en_SG

Regards,

Prashanth B Pillai

Mcafee Technical Support 

Customer Success Group