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tsb80
Level 7
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Web Gateway Cloud Service / SAML - extend logged in timeout

We use ePO Cloud / web protection with Android mobile devices using SAML authentication (via G Suite accounts).

The issue we have is that when browsing, the users are redirected back to the McAfee saml.saasprotection.com login screen many times a day.

This occurs even if they keep the mobile browser (Google Chrome) open.

The Google account is still signed in, because after the user submits their G Suite address it redirects back to normal browsing without prompting them to sign into Google.

Can we extend this timeout to something like 24 hours or more, or add a 'remember me' feature?

2 Replies
McAfee Employee jscholte
McAfee Employee
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Re: Web Gateway Cloud Service / SAML - extend logged in timeout

Do you have a range for how long the session is before you're redirected back? I thought the session time was 8 hours.

I can talk to dev about the remember me thing.

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tsb80
Level 7
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Re: Web Gateway Cloud Service / SAML - extend logged in timeout

Thanks Jon. I get varying answers from users but seems to be every 4-8 hours. Would be great if you could add a remember me option.

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