mxlogic.net denies our mails.. who to contact

[Former Member]

Hi,

Sorry for posting in this forum.. I couldnt find a better match..

My company have an issues sending mails to our customers who are using McAfee's mail scan service (mxlogic.net). It simply denies our mails.

There is no explanation to the deny, and its a pain.

Who can I contact at McAfee to get this issue resolved??

We are using Microsoft FOPE as mail send, but we have tried to send the mails directly from our on premisis, but are getting the same "deny".

Our SPF are correct and we are not listed in any spamhaus or other lists.

Just some samples of the error:

p02c12m085.mxlogic.net #<p02c12m085.mxlogic.net #5.0.0 smtp;554 Denied [e0f968f4.0.828342.00-1691.1222255.p02c12m085.mxlogic.net] (Mode: normal)> #SMTP#

Oprindelige brevhoveder:

Received: from mail175-tx2-R.bigfish.com (10.9.14.235) by
TX2EHSOBE005.bigfish.com (10.9.40.25) with Microsoft SMTP Server id
14.1.225.23; Thu, 12 Apr 2012 09:23:26 +0000
Received: from mail175-tx2 (localhost [127.0.0.1])              by
mail175-tx2-R.bigfish.com (Postfix) with ESMTP id 50F731C032C                for
<xxx@ggp-group.com>; Thu, 12 Apr 2012 09:23:26 +0000 (UTC)

another one sending directly

p01c11m005.mxlogic.net #554 Denied [f67148f4.0.2113578.00-2366.2964335.p01c11m005.mxlogic.net] (Mode: normal) ##

Oprindelige brevhoveder:

Received: from SRV-BOR-MAIL08.net.local ([fe80::40ae:8743:17be:8963]) by  SRV-BOR-MAIL10.net.local ([fe80::4053:fa9c:98d8:6341%10]) with mapi id  14.02.0283.003; Tue, 10 Apr 2012 13:20:15 +0200

From: Hanne Jensen <xxx@danskerhverv.dk>

To: "xxx@grymer.dk" <xxx@grymer.dk>

Subject: =?Windows-1252?Q?VS:_TELEFONM=D8DE/BPK_VEDR=D8RENDE_BRYSTREKONSTRUKTIONER?=

=?Windows-1252?Q?-FORHANDLINGER?=

Thread-Topic: =?Windows-1252?Q?TELEFONM=D8DE/BPK_VEDR=D8RENDE_BRYSTREKONSTRUKTIONER-FOR?=

=?Windows-1252?Q?HANDLINGER?=

Thread-Index: Ac0Den3PFFT+ZVSwRq+aFgyiYNjgWAThvhOgAAKac8A=

Date: Tue, 10 Apr 2012 11:20:15 +0000

Hope someon can help us

Regards

Kim Sorensen

Danish Chamber of Commerce

[exbrit]

Until someone from Enterprise answers is this article any help, see Resolution/Workaround: 'For senders who are not McAfee SaaS Email Protection customers, please do one or more of the following:' lower down:  https://support.mcafeesaas.com/MCAFEE/_cs/AnswerDetail.aspx?sSessionID=6FE2E9390C164AE5BAFE072509356...

Message was edited by: Ex_Brit on 12/04/12 8:56:04 EDT AM

[exbrit]

Moved to SaaS for better attention.

Message was edited by: Ex_Brit on 12/04/12 10:24:31 EDT AM

[Former Member]

Hello Kim,

Hope this would help,

https://support.mcafeesaas.com/MCAFEE/_cs/AnswerDetail.aspx?sSessionID=279D2317CDAC4F5481A8903C35EFA...

Also, Please request the recipient to contact the McAfee support Team in order to investigate on the inbound email delivery issue.

Thanks,

JP