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UNABLE to give feedback from the beta site. Tired, irritated and angry and thus posting it here.

Hello,

I have been seeing a lot of memory usage by the SaaS product ever since the Patch 3 has been rolled out. The scanner just running in the background without doing any scans takes upwards of 60MB RAM (mscshield.exe).

I also noticed that it takes longer this time around for the scans to finish.

I have pointed this out earlier also :-

1} Please include an UPDATE button in the ACTION MENU also so that the user, once in the console has the option of updating verily from there and not necessarily from the tray icon.

2} The Security Centre reporting is still in shambles. EVen when the PCs are up to date with all the DATs, the Security Centre just keeps flagging off that they are not.

Workaround :- Instead of collecting the .xml files after 2 hours from the update and then sending it after another hour may be CHANGED to IMMEDIATELY or AFTER 5 mins after the update so that the UPLOAD process begins immediately after the DOWNLOAD ( update) process and the Security Centre is kept as up to date as possible.

3} PLEASE include the option of a QUICK SCAN. It can be a life saver in case of emergency. Cant get tired of emphasizing it.

4} Also, it is ridiculous to see how the AV kicks into the scan even without bothering to check whether it has the latest updates. my STRONG suggestion is to have the AV FORCE an update BEFORE the scheduled scans automatically. For ex:- If I schedule a scan at 1.00 AM , PLEASE have the software FORCE AN UPDATE at 1.00 and THEN start with the scan. This way, the scan will be more meaningful and worthy as it will have the latest definitions.

5} One last but not the least request. PLEASE PLEASe n PLEASE include the release notes of any patch/version being rolled out so that the beta tester is notified as to what to expect and what to check and help you with the feedback.

Hope to hear from you guys soon.

Sameer

3 Replies
Moderator Pritish
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Message 2 of 4

Re: UNABLE to give feedback from the beta site. Tired, irritated and angry and thus posting it here.

Hi Sameer,

Thanks for the comments and suggestions on the McAfee Software.

The Patch 3 is just released so please do not worry about the RAM usage as these issues will be sorted eventually.

Yoir comments/feedbacks will be cascaded to our engineering/develpoment team and these changes might reflect in the next product upgrade.

Please continue to support us with your feedbacks.

Regards

Pritish P.

Re: UNABLE to give feedback from the beta site. Tired, irritated and angry and thus posting it here.

Thank you for your post Pritish.

I have been noticing that there is a problem again with Security Centre not presenting the right data about the DAT versions running on the computer. Even if the computers are all up to date, the Security centre shows otherwise.

This stuff has happened before and the team was able to rectify the same. Could you please take care of this ?

Thanks a bunch

Sameer

Moderator Pritish
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Message 4 of 4

Re: UNABLE to give feedback from the beta site. Tired, irritated and angry and thus posting it here.

Hi Sameer,

Please let us know if the above issue that you have mentioned is permanent or it just takes some time to for the Online Security Center console to get updated with the DAT versions that is running on the Computer.

If the issue is permanent, that is, if the DAT version on the online Security center does not change at all even after forced updates or auto-updated then please contact us directly so that we can open a case with the actual information on those computers and we can escalate this issue to our Backend support team for permanent resolution.

Regards

Pritish P.

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