cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Former Member
Not applicable
Report Inappropriate Content
Message 1 of 7

Subscription Expired

Hi,

Our SaaS subscription briefly expired. We renewed it and it is now live again. However, all the workstations are now showing "Subscription Expired" when trying to update.  The message reads "Your subscription has expired. As a result, you may not be protected with the latest updates. Please contact your system administrator regarding the continuation of McAfee Security-as-a-Service.

So far, the only way I've got around this is to uninstall/reinstall. I have 250 workstations - I don't want to have to do that for them all.... Can anyone suggest a workaround?

6 Replies
Pritish
McAfee Retired
McAfee Retired
Report Inappropriate Content
Message 2 of 7

Re: Subscription Expired

Hello mds73,

Please send me a PM (personal message) with the email address under which you have your McAfee software and also please send us the Grant number for the McAfee software that you had purchased recently.

Regards

Pritish P.

Former Member
Not applicable
Report Inappropriate Content
Message 3 of 7

Re: Subscription Expired

Hi Pritish,

I have sent you a PM.

Pritish
McAfee Retired
McAfee Retired
Report Inappropriate Content
Message 4 of 7

Re: Subscription Expired

Hi mds73,

I tried to pull your records using the email address and the company key that you provided but I am really sorry to say that I was not able to pull any valid records with McAfee.

Please provide me with the valid email address that is registered with the McAfee software and/or please give us the Grant number for your McAfee SaaS Endpoint protection software.

Regards

Pritish P.

Former Member
Not applicable
Report Inappropriate Content
Message 5 of 7

Re: Subscription Expired

Hello,

Please verify the email address registered with McAfee in past, if the recent renewal happened in new/different email address then McAfee installed on your machines will not receive DAT updates.

Check the email address and merge the 2 accounts if the license were renewed in different email address, hopefully that will resolve the issue.

You may also refer the KB69339 in kc.mcafee.com in order to merge your McAfee SaaS endpoint protection accounts.

Thanks,

Jayaprakash

Former Member
Not applicable
Report Inappropriate Content
Message 6 of 7

Re: Subscription Expired

I have replied to you both via PM.

Thanks.

Former Member
Not applicable
Report Inappropriate Content
Message 7 of 7

Re: Subscription Expired

Hello Matt,

 
As mentioned in the mail trail, I would suggest you to get in touch with our corporate customer service team in order to resolve the licensing issue as we don’t find your account details with the information provided.
 
Thanks,
JP
You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community